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‎03-12-2021 07:22 AM

HP Recommended
Product: HP EliteBook 830 G7 & HP USB-C Dock G5
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

 

I have a HP EliteBook 830 G7 connected to a HP USB-C Dock G5 which in turns uses it's two DP-ports to connect to two identical monitors. I can run one in 2560 x 1440 at 60Hz, however my second monitor can only run in 2048 x 1080 at ~23Hz. Now, I previously enabled Enable High Resolution Mode with USB C Docking Station in BIOS which made this work for some time but then it stopped again. Is there a solution to this by any chance or should I go with a workaround instead (such as using the USB-C port on the docking station -> DP In on the monitor)?

1 REPLY 1

‎03-15-2021 11:55 AM

HP Recommended

if you are facing screen resolution read this article

https://support.hp.com/us-en/document/c00037543 heeswijkplein

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