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‎06-28-2020 06:01 PM

HP Recommended
Product: Probook 440 G7
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have a Probook 440 G7, i5 -10210U with 16GB RAM + 16GB intel optane, ssd 256gb.

Randomly turning the computer on or restarting it turns the screen black and makes three long beeps and three short beeps. I turn it off by pressing the start button for 10 seconds and after two or three times, it turns back on correctly. You have Windows 10 Professional 64b. The equipment is only 4 days old, it is new .... I don't know what to do

 

Thanks

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-02-2020 11:32 AM

HP Recommended

Hello,

Thanks for the help. Finally it's a motherboard failure. 

 

Hp change my laptop, thank you!

 

 

 

 

View solution in original post

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3 REPLIES 3

‎07-02-2020 10:59 AM

HP Recommended

i recommend you run HP Image Assistant and update the BIOS and drivers... if that doesn't help, then i encourage you to call HP Support and get the unit fixed

I work for HP. However, all opinions and comments are my own.
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‎07-02-2020 11:32 AM

HP Recommended

Hello,

Thanks for the help. Finally it's a motherboard failure. 

 

Hp change my laptop, thank you!

 

 

 

 

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‎07-24-2020 08:50 PM

HP Recommended

When HP changed your laptop for the motherboard issue, did you have to send in your hard drive and memory too?

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