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‎11-18-2018 12:42 PM - last edited on ‎11-18-2018 06:00 PM by Retired

HP Recommended
Product: Probook 650 G1
Operating System: Microsoft Windows 7 (32-bit)

Case Subject: good morning, I bought a used hp probook 650 g1. there is an admin password on the bios, how can I reset it? Serial number: [edit]Product number: H5G80EA

1 person had the same question
1 REPLY 1

‎11-18-2018 01:24 PM

HP Recommended

@sergej_sitnikov

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

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