Create an account on the HP Community to personalize your profile and ask a question
08-01-2022 07:22 AM
I own a my HP Probook 650 G8 and a G2 Thunderbolt dock G2.
Unfortunally some time ago the dock quit to work properly. My Display port monitor cannot be accessed any more. As well as some of the usb- Ports. The LAN Port seems to be slow.
I tried intalling the thunerbolt driver but without sussess. I get the messages (see attatched picture 1).
Tehn I tried https://support.hp.com/de-de/document/c06443532.
But now I do not habe the menu point in the bios ( I am sure, it was there once).
See the folowing screenshot.
Any help is very much apprechiated.
08-03-2022 09:50 AM
Sorry to hear that you are having problems ... and I would like to help you.
(0) Create Recovery <restore point> !
(1) Install/Update for HP ProBook 650 G8 Notebook PC
HP BIOS and System Firmware (T72/T74)
|01.09.10 Rev.A||42.4 MB||Jun 20, 2022||Download|
Why should you install the update ?
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
- An available BIOS update resolves a specific issue or improves computer performance.
- The current BIOS does not support a hardware component or a Windows upgrade.
- HP Support recommends installing a specific BIOS update.
(3) Install/Update for HP ProBook 650 G8 Notebook PC
Intel Chipset Device Software
|10.1.18800.8277 Rev.A||0.7 MB||Nov 5, 2021||Download|
Intel Dynamic Tuning
|8.7.10700.22502 Rev.A||7.3 MB||Oct 20, 2021||Download|
Intel HID Event Filter Driver
|22.214.171.1246 Rev.A||1.0 MB||Nov 5, 2021||Download|
Intel Management Engine Driver
|2126.96.36.19969 Rev.A||275.3 MB||Apr 20, 2022||Download|
Intel Serial IO Driver
|30.100.2129.8 Rev.A||1.1 MB||Oct 14, 2021||Download|
Intel TXT/ACM Driver
|188.8.131.52 Rev.A||0.5 MB||Apr 7, 2022||Download|
Intel Thunderbolt Driver
|84 Rev.A||42.5 MB||Sep 12, 2021||Download|
(5) Install/Update for HP Thunderbolt Dock 120W G2
HP Thunderbolt Dock G2 - Firmware
|184.108.40.206 Rev.A||20.1 MB||Dec 3, 2021||Download|
HP USB-C Dock G5 - Firmware
|220.127.116.11 Rev.A||11.1 MB||Apr 13, 2022||Download|
HP USB-C Dock G5-Audio driver
|6.3.9600.205 Rev.B||22.8 MB||May 27, 2019||Download|
HP USB-C/A Universal Dock G2 - Firmware
|18.104.22.168 Rev.A||10.8 MB||Apr 13, 2022||Download|
Realtek USB Audio Driver for HP Thunderbolt Dock G2
|6.3.9600.250 Rev.A||23.0 MB||Nov 26, 2021||Download|
(6) Reboot and test again ...
(7) Please report your results
08-08-2022 02:30 AM - edited 08-08-2022 02:31 AM
sorry for my late reply.
Until the Update fpr the TB Dock all went well.
But updating the firmfare failed again with the same results. Seems to me that something in the bios setings is not ok.
This sounds like a technical error. <Service> is required !
HP warranty valid -> Contact HP Support / service center
Didn't find what you were looking for? Ask the community