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‎08-01-2022 07:22 AM

HP Recommended
Product: HP Thunderbolt Dock 120W G2
Operating System: Microsoft Windows 11

Hello community,

 

I own a my HP Probook 650 G8 and a G2 Thunderbolt dock G2.

Unfortunally some time ago the dock quit to work properly. My Display port monitor cannot be accessed any more. As well as some of the usb- Ports. The LAN Port seems to be slow.

 

I tried intalling the thunerbolt driver but without sussess. I get the messages (see attatched picture 1). Screenshot 2022-08-01 145422.jpg

Tehn I tried https://support.hp.com/de-de/document/c06443532.

 

But now I do not habe the menu point in the bios ( I am sure, it was there once). 

See the folowing screenshot. 

IMG_1391.JPEG

 

Any help is very much apprechiated.

EuroPC1

 

3 REPLIES 3

‎08-03-2022 09:50 AM

HP Recommended

Hello @EuroPC1 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(0) Create Recovery <restore point> !

https://www.howtogeek.com/797227/how-to-create-a-system-restore-point-on-windows-10-or-windows-11/

 

(1) Install/Update for HP ProBook 650 G8 Notebook PC

HP BIOS and System Firmware (T72/T74)

01.09.10 Rev.A42.4 MBJun 20, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Install/Update for HP ProBook 650 G8 Notebook PC

Intel Chipset Device Software

10.1.18800.8277 Rev.A0.7 MBNov 5, 2021Download

Intel Dynamic Tuning

8.7.10700.22502 Rev.A7.3 MBOct 20, 2021Download

Intel HID Event Filter Driver

2.2.1.386 Rev.A1.0 MBNov 5, 2021Download

Intel Management Engine Driver

2212.15.0.2669 Rev.A275.3 MBApr 20, 2022Download

Intel Serial IO Driver

30.100.2129.8 Rev.A1.1 MBOct 14, 2021Download

Intel TXT/ACM Driver

1.14.39.0 Rev.A0.5 MBApr 7, 2022Download

Intel Thunderbolt Driver

84 Rev.A42.5 MBSep 12, 2021Download

 

(4) Reboot

(5) Install/Update for HP Thunderbolt Dock 120W G2

HP Thunderbolt Dock G2 - Firmware

1.0.71.1 Rev.A20.1 MBDec 3, 2021Download

HP USB-C Dock G5 - Firmware

1.0.15.0 Rev.A11.1 MBApr 13, 2022Download

HP USB-C Dock G5-Audio driver

6.3.9600.205 Rev.B22.8 MBMay 27, 2019Download

HP USB-C/A Universal Dock G2 - Firmware

1.1.14.0 Rev.A10.8 MBApr 13, 2022Download

Realtek USB Audio Driver for HP Thunderbolt Dock G2

6.3.9600.250 Rev.A23.0 MBNov 26, 2021Download


(6) Reboot and test again ...

(7) Please report your results

Was this reply helpful? Yes No

‎08-08-2022 12:09 AM

HP Recommended

Hi UB6264.

sorry for my late reply.

 

Until the Update fpr the TB Dock all went well. 

But updating the firmfare failed again with the same results. Seems to me that something in the bios setings is not ok.

 

 

 

Was this reply helpful? Yes No

‎08-08-2022 02:30 AM - edited ‎08-08-2022 02:31 AM

HP Recommended

Hello @EuroPC1 

 

@EuroPC1 wrote:

Hi UB6264.

sorry for my late reply.

 

Until the Update fpr the TB Dock all went well. 

But updating the firmfare failed again with the same results. Seems to me that something in the bios setings is not ok.

This sounds like a technical error. <Service> is required !

HP warranty valid -> Contact HP Support / service center

Was this reply helpful? Yes No
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