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HP Recommended
hp 15s-gr0011au
Microsoft Windows 10 (64-bit)

here (hp support site) my lap top name shows hp 15-gw0000 but actual name of my laptop is HP15s-gr0011AU which is shawn on my device and device cover. Is this makes any problem with warranty. 

1 REPLY 1
HP Recommended

@Vineeni 

 

It is an oddity and not a problem.

All Warranty claims are submitted using the computer's serial number and not the model name.

 

I found this series

HP 15s-gr0000 Laptop PC series

which includes three models - your model is not in the list.

 

I found this series

HP 15-gw0000 Laptop PC (1E420AV)

which includes a number of different models - yours is included in this group.

35K34PA HP Laptop 15s-gr0011AU

    :Arrow_Up:

Using the product number of your model to open the device homepage brings you here to the product Home Page:

HP 15-gw0000 Laptop PC (1E420AV) 

 

More Odd Bits

 

Category Product Information > Topic Specifications does not include the "0011-AU" device (the "0012-AU" is in the list.

Does this matter?  No.  The cross reference was found in an internal database - we cannot make that public but the information is in the database.

 

Neither of the two home sites include the Service Guide.

That document is here (found in yet another related series listing):

Maintenance and Service Guide

Download and save the guide in case you need it - doing so will save you searching around for it...

 

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

For best results, use the Product Number of your device

How to find:

Finding your Product Name, Product Number, or Serial Number

Reminder:  Never post the serial number or any private information in the Community – we are a public resource.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.