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- Product name error or showing different name

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06-04-2021 10:41 AM
here (hp support site) my lap top name shows hp 15-gw0000 but actual name of my laptop is HP15s-gr0011AU which is shawn on my device and device cover. Is this makes any problem with warranty.
06-04-2021 11:51 AM
It is an oddity and not a problem.
All Warranty claims are submitted using the computer's serial number and not the model name.
I found this series
HP 15s-gr0000 Laptop PC series
which includes three models - your model is not in the list.
I found this series
HP 15-gw0000 Laptop PC (1E420AV)
which includes a number of different models - yours is included in this group.
35K34PA — HP Laptop 15s-gr0011AU
Using the product number of your model to open the device homepage brings you here to the product Home Page:
HP 15-gw0000 Laptop PC (1E420AV)
More Odd Bits
Category Product Information > Topic Specifications does not include the "0011-AU" device (the "0012-AU" is in the list.
Does this matter? No. The cross reference was found in an internal database - we cannot make that public but the information is in the database.
Neither of the two home sites include the Service Guide.
That document is here (found in yet another related series listing):
Download and save the guide in case you need it - doing so will save you searching around for it...
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