• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎06-19-2019 05:06 AM - edited ‎06-19-2019 06:18 AM

HP Recommended
Product: Proobook 430 G6
Operating System: Microsoft Windows 10 (64-bit)

My Proobook 430 G6 doesn't detect HP Elite USB-C Dock G4 (HSTNH-U601) is it compatible device?

When I connected via usb-c Proobook charges and that's all. Need help and thanks.

1.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-19-2019 03:28 PM

HP Recommended

Hello

 

HP Elite USB-C Dock G4 is fully compatible with 430 G6.

WHen you connect o the 430 G6, you need to use the 90W power supply provided with the docking.

The USB-C cable included in the box must be connected to the USB-C port available on the short side of the Dock.

If you connect the USB-C cable in the other USB-C connector , Dock will not work.

 

if you connect USB keyboard, mouse and a display to the Dock G4, they should work without adding any driver.

The only driver you may need , if I'm not wrong, in audio and LAN in case you want to use WakeOnLan feature.

 

I hope this help.

Bye

 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎06-19-2019 03:28 PM

HP Recommended

Hello

 

HP Elite USB-C Dock G4 is fully compatible with 430 G6.

WHen you connect o the 430 G6, you need to use the 90W power supply provided with the docking.

The USB-C cable included in the box must be connected to the USB-C port available on the short side of the Dock.

If you connect the USB-C cable in the other USB-C connector , Dock will not work.

 

if you connect USB keyboard, mouse and a display to the Dock G4, they should work without adding any driver.

The only driver you may need , if I'm not wrong, in audio and LAN in case you want to use WakeOnLan feature.

 

I hope this help.

Bye

 

Was this reply helpful? Yes No

‎06-20-2019 02:33 PM

HP Recommended

Many thanks!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.