• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎11-30-2020 05:00 PM

HP Recommended
Product: HP ProBook 440 g7
Operating System: Microsoft Windows 10 (64-bit)

I had a problem that causes my laptop to show blue screen error when I connect to the Wi-Fi router.  I have viewed the event log each time I get a bluescreen and this error is show : "Intel(R) Wi-Fi 6 AX201 160MHz : The network adapter has returned an invalid value to the driver" . It usually crashes after I used the WIFI for some time like 1hr or 2hr. However there are many users connected to the same WIFI during the day but they do not 

 

I have updated all my drivers including the wlan driver and bios but still this error occurs.

Hoping for a favorable reply.

1 REPLY 1

‎12-01-2020 07:55 AM

HP Recommended

one thing to try is to set the intel wifi driver to connect to 802.11ac, instead of tryint ax and ac... you do that in the Windows Device Manager\Netword Adapters\IntelWi-Fi 6 ax200 proterties dialog... select the Advanced tab and change the 802.11n/ac/ax Wireless Mode to '3. 802.11ac'

 

some wireless AP's have had issues connecting to new ax adapters

I work for HP. However, all opinions and comments are my own.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.