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DBW-1701
Level 1
8 4 1 0
Message 1 of 3
791
Flag Post

RTL8153-03 drops connection.

HP Recommended
x360 1030 G4
Microsoft Windows 10 (64-bit)

Using MDT, the Win 10 upgrade process drops connectivity and the only way to get the upgrade to continue is to unplug and network adapter and plug it back in. The issue can be replicated on several business models we have in the environment. I have heard there is a firmware update for the RTL8153-03 that may resolve this problem. Is that true and where can I get it? Any other suggestions would be greatly appreciated. Thanks!

2 REPLIES 2
soccer_dan
Level 8
Level 8
1,195 865 75 131
Message 2 of 3
Flag Post
HP Recommended

one of the reasons the process breaks is that some of the usb (or usb-c) to Ethernet adapters have a built-in flash which confuses MDT on reboot... HP has a tool to permanently disable the flash you can try and see if that solves your problem

 

ftp://ftp.hp.com/pub/softpaq/sp76501-77000/sp76691.exe

I work for HP. However, all opinions and comments are my own.
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TryToDoMybest
Level 8
1,007 951 98 188
Message 3 of 3
Flag Post
HP Recommended

if your  RTL8153-03 is a Rev B , check the attached label, you must update the firmware using this 

ftp://ftp.hp.com/pub/softpaq/sp111001-111500/sp111241.exe

ftp://ftp.hp.com/pub/softpaq/sp111001-111500/sp111241.html

 

even more update the USB Realtek Ethernet driver in both WinPE and WIndows 10 , using the version provided by HP on HP 840 G7 support page.

 

bye

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