Random Restarts on Desktop

[Lolly10]

I installed the first 2 executables.  When I got to the BIOS update, it came back with the message that it was trying to install an older version of the BIOS.  I stopped at that point since I wasn't sure if that would be a problem.  Please advise.  Thank you.

[Pallipurath]

Hi @Lolly10 

Thank you for responding.

I would reqeust you to please install the latest version available on the drivers page for BIOS https://support.hp.com/in-en/drivers 

Have a good day.

[Lolly10]

I've attempted to do that over a week ago, but the choices don't include the version of Windows that I'm using.  The choices are:  Windows 11,  Windows 11 21H2 then 22 H2 and 23H2.  I'm using Windows 11 25H2 (OS Build 26200.9168).  Should I use one of the other versions?  Is there somewhere else to look for BIOS drivers.  I'm getting confused.  Thank you for your patience.

[Pallipurath]

Hi @Lolly10 

Thank you for responding.

I understand that the OS version is not available. I recommend selecting Windows 11 as the operating system and proceeding with the BIOS update. If you receive a prompt indicating that the BIOS version is older, please bypass the prompt, install the available BIOS update, and then check whether the issue is resolved.

Have a good day.

[Lolly10]

OK. After the first pass of updating the BIOS, I received an error message that the Firmware had a UPD write error 3.  The PC restarted and then told me to restart again.  I did and there were no more messages. Do I need to do anything else at this point, or just use the PC normally and see if this problem persists?  Thank you, once again.

[Pallipurath]

Hi @Lolly10 

Thank you for responding.

I’m glad to hear that you no longer see the error after restarting the unit. I recommend monitoring the device to confirm whether the issue persists, and please get back to us if you experience the issue again.

Have a good day.

[Lolly10]

Unfortunately, it just happened again.  What's next?

[Pallipurath]

Hi @Lolly10 

Thank you for responding.

I am sorry to hear that the issue persist. I would request you to contact the nearest service center for assistance, if the device is out of warranty, it may incur charges: https://support.hp.com/in-en/help/service-center

Have a good day.

[Lolly10]

You previously mentioned that installing those drivers that I have done would help you to identify if a particular driver caused the issue.  Is this still true?

The previous HP responder also suggested that I analyze the bug file and then post the following sections: bugcheck, module_name, image_name, and failure_bucket_id.  Should I send this info to you again?

My PC just went out of warranty on 4/8.  I wouldn't have thought I'd have these problems with a comparatively new PC.  Please let me know if there's anything else you can help me with.  Thank you.