• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Hey, jseo!
Did you find a solution for your problem.
Having the same issues.
Tried hard reset with power, power + mute, power + esc , tried to reset bios - no luck. I even disassembled it and replaced the power connector. I've reinserted memory/ hard drive, bios - still the same problem.
Can't find any info on the web or HP website.
Warranty just expired.
Calling the technicians - just figuring out the problem will cost a $100, and hardware repairs starting at $200. Doesn't worth it.
Better add some extra money and get a new one. And it definitely won't be a HP.
3 REPLIES 3
HP Recommended
Hey Katrin,
Did not find a solution. I work in IT and I had another tech look at it too. We are 98% sure it is the motherboard. You can try getting a new/ or used pull motherboard on eBay or somewhere but it is a major project to replace on that machine. I would not recommend undertaking it yourself unless you are mechanical and detail oriented. Good luck!
HP Recommended
Mine did the same. Strange I took the keyboard out turned it on and it worked. I hooked up the keyboard while it was turned on and it still works. I believe the keyboard may be the problem.
HP Recommended
It was definitely the keyboard on mine. Reconnected it and it worked for a while but not long. Turns out the keyboard was bad. Bought a new one on eBay for $20 and it was a permanent fix
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.