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- Re: HP Client Security Manager on Windows 10

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11-26-2017 12:39 PM
I have a HP Envy M6-1302sa laptop running Windows 10 64bit Professioanl but I cannot get the fingerprint sensor to light-up but believe it is because I do not have the HP Client Security Manager installed.
I did try initially downloading the HP ProtectTools Security Manager but an incompatible error popped up stating that it doesn't work with Windows 10 then I came upon another link stating that for the purpose of Windows 10 it had changed its name to HP Client Security Manager but I am having severe problems in locating a link to download it from!
This is driving me insane so any help/guidance would be much appreciated please....
11-26-2017 01:43 PM
Your computer is not a "business" system -- it does not use "Client Security" software.
If you managed to install Client Security (any version), Uninstall the software from Programs and Features > Restart the computer and log in
Your (consumer grade) system uses HP SimplePass security software.
Optional - Create a Restore Point
Stop all programs: Browsers, games, Applications
Control Panel > icon view > System > System Protection >
Click (Highlight) your main disk (C) > Select Create a Restore Point
Optional: Create a local "admin" login account
The additional login account is your "safe house" -- you can use the account to log into your computer in the event that something happens to your main account (locked, PIN number not working, other weirdness that prevents you getting into the computer).
- For Windows 8.x through Windows 10
Create a User Account with Administrative Privileges - Windows 10 / Windows 8.x
Windows Updates
Before you can run SimplePass, Windows Updates must be current / installed and you must get the Windows Hello fingerprint logon set up and functional.
Windows key > Settings > Update and Security > Windows Update > Check for Updates > if necessary, apply (install) Updates > After updates are installed, Restart the computer and log in
Install the fingerprint Reader software (Driver) for your computer
Validity Sensor fingerprint driver -- this one is rated for Windows 8.1 and should still work for Windows 10:
sp58869 Validity Sensor Driver V4.4.234.0 W8-W8.1/64bit
- Download, save and (Re)Install the fingerprint driver
- Restart the computer and log in
Create a PIN logon for Windows
Open Settings > Accounts > Sign-in Options
Assign a PIN number (required in Windows 10)
- After PIN is assigned, Fingerprint logon can be enabled
Help: Fingerprint - Add or Remove in Windows 10
Install HP SimplePass
After you can successfull log into the computer using Windows 10 logon, it is time to "add" HP SimplePass
- Download, save, and install the latest HP SimplePass software
sp76923 HP SimplePass V8.01.62A W7-W10 32/64bit
After the software is installed, Restart the computer and log in
Commentary
Will any of this work? Unknown -- Windows 10 has changed quite a bit since its first release and there are not any HP Drivers for your computer (for Windows 10) to provide needed infrastructure. Much depends on your computer's File System and its ability to support the programs and setup.
Good Luck.
References
Device Homepage
Drivers and Software, Videos, How-to, Troubleshooting, Manuals, Product Information, and more
Dragon Document – Collection of Help, suggestions, and examples:
Instructions to Upgrade HP SimplePass
Read section: Dragon Document Guidelines
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