Regarding RAM Issue After HP Software/Firmware Update

[shubhamk2026]

Dear HP Support Team,

I am writing to report a serious issue that began immediately after installing a recent update through Windows Update on my HP laptop.

Laptop Details:

• Model: HP Laptop 15s-fr2xxx

• Product Number (SKU): 34W78PA#ACJ

• Processor: 11th Gen Intel Core i3-1115G4

• Operating System: Microsoft Windows 11 Home Single Language (Version 10.0.26200, Build 26200)

• BIOS Version: AMI F.33 (04-10-2023)

• Installed RAM: 8 GB

Immediately after installing the recent Windows update, my laptop started experiencing serious memory and stability issues that were not present before the update.

The issues I am facing include:

• The area around the RAM/memory compartment becomes unusually hot during normal usage.

• The laptop suddenly turns the display off while the system remains powered on, forcing me to perform a hard restart.

• The system becomes unstable and unreliable after the update.

• These problems started only after installing the recent update.

I have already:

• Restarted the laptop multiple times.

• Verified that the installed RAM is detected in Windows System Information.

• Confirmed that the issue began immediately after the recent Windows update.

I purchased this HP laptop only about three years ago. I never expected such a critical issue in such a short period from a reputed brand like HP. The timing of these problems immediately after the update raises serious concerns that the update may have affected the system's firmware, drivers, or hardware operation.

I request HP to:

1. Investigate whether the recent Windows update, BIOS, firmware, or related drivers have caused these issues.

2. Provide a permanent solution or a corrective update.

3. Advise whether a BIOS rollback or firmware recovery is recommended.

4. Arrange appropriate technical support if the update has contributed to a hardware or firmware malfunction.

If required, I can provide system logs, screenshots, diagnostic reports, or any additional information to assist with the investigation.

I request your urgent attention to this matter and look forward to a prompt resolution.

Thank you.