Register your external account Email ID not registered in the portal

[SG-SPA]

I log in to my account regularly, every time I try to generate a new request it takes me back to the page where I attached the screenshort, I don't know how to move forward, I have recently had this problem and as a company I need to enter requests

[Raj_05]

Hi @SG-SPA,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.  

Please help us with your HP Unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Could you elaborate on the issue for better understanding?

Alden4
HP Support 

[SG-SPA]

It is not a serial research problem, it is a problem that we cannot do it independently. When I click on "Create a new case" it takes me back to this screen below

This section does not allow me to enter any data because the user is disabled, who can unblock this situation? We are a company with an in-house support department; SG S.p.A.; and we need to enter serials and support request tickets independently

[Raj_05]

Hi @SG-SPA, 

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support