Hi, I have a six-week-old ZBook 17. Unfortunately a clip has broken off the back of the 's' key. Does anyone know where I can get a replacement? Must admit I am very disappointed that this has happened to a £2000 new laptop :/.Thanks
I am not even sure you can get a single replacement key. It rather depends on the keyboard. Some keyboards must be replaced if anything happens to one of the keys - it has to do with the way the keyboard is manufactured to fit into the limited space in the computer case.
That said, have you contacted HP Support, submitted a case, and asked for help?
If not, you should do so - our volunteer workforce can direct you to parts and replacement - we cannot address whether the key should have broken in the first place.
Device Home Page - References and Resources –Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts / Procedures), Product Information (Specifications)...
When the website support page opens, Select (as available) aCategory>Topic >Subtopic
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".