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Marco39
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Message 1 of 4
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Reset bios password

HP Recommended
ProBook 4540s
Microsoft Windows Vista (64-bit)

Hi 

hi have my my laptop since 6year

i forget the admin bios password i’d like to remove the fingerprint in to another to give to someone else to use it 

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Lil_Boy_Blue
Level 12
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Message 2 of 4
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HP Recommended

Hi

Have you tried to enter a password?

Do you have an error code?

 

Manual is here... http://h10032.www1.hp.com/ctg/Manual/c03758231.pdf

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Marco39
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Yes i try to put password but nothing 

i have 2 account on bios one for user and one for admin 

just i don t remember the  password for admin and i need to deleting the finger print 

no code error 

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REO51ST
Level 16
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Message 4 of 4
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HP Recommended

Welcome to the HP Support Community @Marco39 

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC  will cause it to fail.

 

REO

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