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02-17-2019 01:31 AM
Hi
hi have my my laptop since 6year
i forget the admin bios password i’d like to remove the fingerprint in to another to give to someone else to use it
02-17-2019 01:40 AM
Hi
Have you tried to enter a password?
Do you have an error code?
Manual is here... http://h10032.www1.hp.com/ctg/Manual/c03758231.pdf
02-17-2019 03:58 AM
Welcome to the HP Support Community @Marco39
For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
When talking to the HP rep ask them to escalate your service request.
Just to note:
Do not try removing the RTC battery. It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.
REO
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