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‎01-05-2024 11:37 AM

HP Recommended
Product: HP USB-C G5 Essential Dock

I have a HP EliteBook 830 G7 Notebook and want to connect i via HP USB-C G5 Essential dock to two ThinkVision P27h-10. The problem for me is that i cant run full resolution (2560x1440) on both screens. Tryed al combination of setup and connections. 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎01-05-2024 01:53 PM

HP Recommended

Hello.

 

Download and run latest BIOS update from Download page for 830 G7.

BIOS 1.14 from August 2023 has this fix: "Improves compatibility of an external monitor connected to the system through a USB Type-C port." BIOS updates are cumulative so the latest version 1.15 also has this fix.

Also, enable "Enable High Resolution mode when connected to USB-C DP alt mode dock" setting in BIOS. You can enter BIOS while starting the computer by pressing ESC and then F10 when a menu appears.

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1 REPLY 1

‎01-05-2024 01:53 PM

HP Recommended

Hello.

 

Download and run latest BIOS update from Download page for 830 G7.

BIOS 1.14 from August 2023 has this fix: "Improves compatibility of an external monitor connected to the system through a USB Type-C port." BIOS updates are cumulative so the latest version 1.15 also has this fix.

Also, enable "Enable High Resolution mode when connected to USB-C DP alt mode dock" setting in BIOS. You can enter BIOS while starting the computer by pressing ESC and then F10 when a menu appears.

1 person found this reply helpful
Was this reply helpful? Yes No
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