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Vicki700
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Return of Chromebook

HP Recommended
Chromebook 14

I bought a Chromebook 14 for a family member at Walmart but she was unable to install Microsoft on it so was unable to use it. I bought it 8-19-21 so Walmart would not take it back.  Am I to understand since that it is past 45 days I cannot return it?

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi@Vicki700,

 

Welcome to the HP Support Community!

 

On Chromebooks, windows cannot be installed. For replacement please contact Walmart.

 

Hope that answers your question and you have a great day!

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

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Vicki700
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So Walmart will exchange it for another laptop that does support Windows?

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praveenbv
HP Support Agent
HP Support Agent
6,087 6,085 266 339
Message 4 of 4
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Hi@Vicki700,

 

Please check with Walmart,hences I'm not sure about the replacement policy.

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