Showing results for 
Search instead for 
Did you mean: 
Level 1
11 7 0 1
Message 1 of 2
Flag Post

Returning a laptop

HP Recommended
Pavilion 360
Microsoft Windows 10 (64-bit)

When returning a laptop,  do you return the laptop only? When returning to Apple, they ask that you do not include chargers and other accessories. Do I just send back the laptop, or do I include the charger?

Level 16
Level 16
31,987 31,692 2,913 10,657
Message 2 of 2
Flag Post
HP Recommended



If you are returning a recent purchase, include everything you were sent.


If you are sending the notebook for repair - include the charger and other peripherals ONLY if instructed to do so.


If you were not told to do so, do not include the charger.


If there is not a paper in the box with instructions to do so, do not include the charger.



In almost every case, you do not need to include the "extra bits".


If you are still in doubt, contact HP Support using the contact information (phone / email) you were given with your case number.  (Do not post such information here - we cannot make use of it and the moderators will have to come back and edit your post to remove the private information.  Thanks.)



Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.




0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation