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SABA Learning Center error "User record doesn't exist. Please contact system administrator"

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I cannot access the SABA Learning Center.  It says the user record does not exist.  I use the exact same login to access HP CSN as well as my Account ID info and those work fine.  The sign-in page is

I have to access this site for my HP certifications.  There is no option for techinal support.  The only option is to reset your password which I have done, but still can't sign in.  I don't think it's an account problem because I can sign into other HP sites using the exact same account info.  Hopefully someone can direct me. 

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I've responded to your PM

I work on behalf of HP
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