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‎04-14-2017 04:18 PM - edited ‎04-15-2017 04:59 AM

HP Recommended
Product: HP Elitebook 820 G2

Hey,

 

I purchased this pre-owned and would like to update the bios. It wont let me do so unless i give it the admin password. How to take the password off ?

9 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2017 04:58 AM

HP Recommended
I solved it by contacting HP world wide chat. They provided me with a file to restore the BIOS in it's default state. It worked.

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4 REPLIES 4

‎04-14-2017 07:22 PM

HP Recommended

The Elitebook is a business class machine with tighter security than consumer class machines.If the seller can't give it to you- only official HP Tech Support can help you-with proof of ownership.

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‎04-15-2017 04:58 AM

HP Recommended
I solved it by contacting HP world wide chat. They provided me with a file to restore the BIOS in it's default state. It worked.
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‎04-15-2017 12:54 PM

HP Recommended

Happy to hear HP Tech Support helped you in a timely manner.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎12-28-2019 09:44 AM

HP Recommended

i am facing now the same problem as you did.. will you please help me? send me the file or atleast let me be in contact with the people who helped you.

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