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04-22-2022 10:03 AM - edited 04-22-2022 10:17 AM
hello,
please follow the following steps
1) Run cmd console as administrator. Type command:
chkdsk /f c:
=> Answer questions with y (yes). This will check your file system at next reboot, that you will do with the next command.
shutdown /r /t 0
=> This will reboot your operation system. On reboot let windows check your harddisc, so please do not press any keys that will interrupt the start of the test.
Take a fresh coffee, this will take some time ... 🙂
2) Run cmd console as administrator. Type command:
sfc /SCANNOW
=> This will check integrity of your operating files, if some files are corrupt, they will be repaired.
Take another fresh coffee, this will take some time ... 🙂
3) Check what type of antivirus software your are running, sometime you have more than 1 realtime scanner accidently installed/activated
4) Of course, check your system for viruses/malware
5) Check if your operating system is up-to-date (windows updates including your office suite)
6) Turning off visual effects can help make Windows more responsive. To do this, open the Control Panel and, under Systems & Security, select System. Click Advanced System Settings on the left, then switch to the Advanced tab in the System Properties dialog box. Under Performance, click Settings. Then, on the Visual Effects tab, check the box for “Adjust for best performance” and click OK.
7) Take a look at the following list:
https://kbupdate.info/windows-10-2022-04.php
Check if the last installed updates might be related to the current problem. Sometimes miracles happen when one or more updates are uninstalled that are not fully compatible or not 100% tested
8 ) Reboot and test it ...
9) If it takes longer get a coffee again ...
Best regards
04-24-2022 10:52 PM
I was tried everything, but still the same and not yet resolved.
Also checked with crash dumps and got to know that antivirus file was crashing. But, after deleting the AV, system is not working properly and getting hanged, memory consumption is high.
04-25-2022 11:54 AM
hello,
follow this documentation to find cpu and memory intensive processes:
HP PCs - Using Task Manager
https://support.hp.com/ee-en/document/c03671001
best regards