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HP Recommended
HP Spectre x360 - 13t-ae000 CTO

Good afternoon, 

 

This may seem a silly question but here goes. The community has recommended I replace the battery on my Spectre x360 which I seem to have acccomplished. They guy who replaced the battery before left me a mess with respect to missing and wrong screws. I've know the back plate wasn't snug but everything worked so I left it alone. Where do I get replacement screws? It seems there are two larger screws for the back corners. Plus missing one of the very small towards the center screws. 

Thanks

 

2 REPLIES 2
HP Recommended

Hi @Henry_2

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your Screws for back plate. Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support


A_Gayathri
HP Support Community Administrator.
HP Recommended

HI @Henry_2,

 

Thank you for your response,

 

We apologize for the inconvenience,

 

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

 

This might require one-on-one interaction to fix the issue via remote assistance.

 

You can reach out at HP USA Customer Support no: 1800 474 6836. Thank you!

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Gaya1238

HP Support


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.