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- Shuts down automatically when at 40-45%

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07-16-2020 01:46 AM
Product: HP Laptop 15g-br019tx
Operating System: Microsoft Windows 10 (64-bit)
Laptop has been shutting down automatically without any warning when battery level reaches 40-45% since last 3-4 days. Please provide appropriate solution.
1 REPLY 1
07-16-2020 02:26 AM
Hi,
It most likely a problem with the battery which needs to be replaced. You can try performing diagnostics on the battery.
https://support.hp.com/us-en/topic/diagnostics?category=computing&issue=battery-adapter-issues
I usually replace the battery in my notebooks about every 18-24 months for optimal performance.
The part number for the battery is 919701-850
Example:
https://www.amazon.in/s?k=919701-850&ref=nb_sb_noss_1
Hope it helps,
David
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