SimplePass missing in Software Recovery Disk

[hpatricia]

Hello,

First, I'm not sure if I'm posting the question in the right place, and I apologize if I'm not.

 I bought the laptop with windows 7 and received two CD's with it, one to install windows 10 and the other to re-install the software that came with the computer.

 Before upgrading to Windows 10 I used a program* which was activated with my fingerprint, saved my passwords, and I was able to login into my windows account with the fingerprint.

 After upgrading to windows 10 and installing all software contained in the Software Recovery Disk, I can't find that program.

Should that software come in the recovery disk? Why is it missing? How can I obtain it again?

*which I'm not 100% sure that it was SimplePass

[NAVM]

Hello

Chek the below link for HP SimplePass you can even download the latest version..

http://support.hp.com/us-en/document/c03653209

[Dragon-Fur · Accepted solution]

@hpatricia

Your business class system uses Client Security software (not SimplePass).

System Website Driver Page:

HP EliteBook 850 G2 Notebook PC

The Synaptics Driver (fingerprint driver) is located in category

Driver - Keyboard, Mouse and Input Devices (5)

Synaptics Driver Download and Information Page:

Synaptics WBF Fingerprint Driver

The Security software is located in category

Software - Security (1)

Client Security Download and Information Page:

HP Client Security Manager

Load / install the Synaptics fingerprint driver first >

Reboot and log in

Windows key > Settings > Accounts > Sign-in Options >

Assign a PIN number (Windows security requires this to enable the fingerprint reader) >

Enable the fingerprint login

Once the Windows PIN / fingerprint is enabled, load and install Client Security program >

Reboot and log in

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[hpatricia]

Thank you very much for the detailed information. I'll do what you said and let you know how it went.

[hpatricia]

@Dragon-Fur

Ok, it worked. Everything is running fine.

The only problem was that the Windows' fingerprint login wasn't 'compatible' with the one of Client Security, so, in order to use the program I had to 'reset' the fingerprint configuration I had previously done, and do it again with the program.

Thank you very much for your help, I have no further questions on the subject.

[Dragon-Fur]

@hpatricia

You are welcome.

I am pleased we could help.