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07-15-2021 09:18 AM - last edited on 07-15-2021 06:09 PM by RodrigoB
Laptop went to Billie death screen and said turn off which we did. The power light is on and the screen remains dark. What do we do?
07-18-2021 07:03 AM
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Please perform a Power Reset
If the issue persists persists please contact HP Support in your region for service options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
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