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‎07-15-2021 09:18 AM - last edited on ‎07-15-2021 06:09 PM by Retired

HP Recommended
Product: HP Laptop - 17z
Operating System: Microsoft Windows 10 (64-bit)

Laptop went to Billie death screen and said turn off which we did.  The power light is on and the screen remains dark.  What do we do?

Category:
1 REPLY 1

‎07-18-2021 07:03 AM

HP Recommended

@PGDH


Welcome to HP Support Community


I would like to help

 

Please perform a Power Reset

 

https://support.hp.com/us-en/product/hp-pavilion-dv2100-entertainment-notebook-pc-series/1844533/doc...

 

If the issue persists persists please contact HP Support in your region for service options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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