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01-16-2019 02:23 PM
Welcome to the HP Support Community!
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the computer was working fine?
- What is the exact model for your computer?
- Have you made any software or hardware changes on the computer?
- Have you performed any troubleshooting steps before posting?
While you respond to that, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.
Let me know how it goes. Awaiting your reply!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Good day! Take care 🙂
I am an HP Employee
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