Standby issues with 860 g11

[dzagoraios]

Since the first day the notebook seems to have issues while being in standby mode.

When playing music and left unattended (when being in connected standby mode) at some point it starts making a continuous crackling sound from the speakers and the system stops responding to any input device. The only solution is to reset the system by pressing the power button. 

If no music is playing, then the laptop simply freezes without producing any sound and eventually turns off by itself, without me noticing and I only notice that it happened because I have to press the power button and the hp logo appears again when I want to use it, which is not normal because as an evo laptop it should instantly turn on (from standby).

These issues produce no blue screens or any other errors, so it is very difficult to decide where the fault comes from.

After contacting HP in my country, I was advised to reinstall windows and run the diagnostic tests, but these didn't seem to fix the issue. The system has all the latest firmware and driver updates through Support Assistant

[BeemerBiker]

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@dzagoraios wrote:

After contacting HP in my country, I was advised to reinstall windows and run the diagnostic tests, but these didn't seem to fix the issue. The system has all the latest firmware and driver updates through Support Assistant

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Did you use the HP Client restore using sp153344.exe to do the windows restore?  If not, then you may not have obtained the correct HP drivers.

In any event, I suspect there is a sleep problem.  The audio device is not properly waking up.

Please run the sleep diagnostics and let me know what you find out.

Windows sleep diagnostics are shown here

[dzagoraios]

Thank you for your reply

I didn't use client restore, as I was told to clean install win 11, so I used the official media from Microsoft.

I ran a system image analysis with HP image assistant that reported no driver errors, apart from a realtek ethernet driver for docks, which I also installed.

I also performed the sleep diagnostics two times:

While playing music, there is an error about high cpu usage of chrome (which is used to stream the music) and another about realtek driver preventing system from sleep (which I would consider normal as the music would continue playing.

If I run it with no music playing in the background there are no errors.

In both tests there are some warnings related to timer resolution requested by some other software being smaller than default, but apart from increased power consumption I don't think that it can lead to crashes.

When examining the sleep history I noticed that the system at some points goes to hibernate, and is off in the diagram, but there is one time when there is an abnormal shutdown and the battery appears disconnected for a while, which I don't think is normal

I recently discovered that the crackling noise is not only produced when system is in standby, but also at random times during normal usage and the sound is heavily distorted. It gets fixed on its own after some minutes

[dzagoraios]

Edit: The full answer did not appear when I clicked the post button, so I thought that it was lost and I wrote this summary below

I have performed a clean install using the official media from microsoft, and an analysis with hp image assistant that reported no errors or missing drivers apart from a missing universal realtek ethernet driver for docking stations, which is now installed

When examining sleep history I notced the entries shown in the screenshot below, where the battery appears disconnected for a while:

I ran the sleep diagnostics two times, in one of which music was playing in the background.

When music was playing it was reported as an error that audio driver prevented the system from going to standby mode and that the cpu usage was high ( due to chrome browser streaming the music)

When no music was playing, there were no errors.

In both tests there were warnings about smaller timer resolutions requested by 3rd party software. I don't think that this is related to the crashes, but only higher power consumption by the system

[BeemerBiker]

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@dzagoraios wrote:

When music was playing it was reported as an error that audio driver prevented the system from going to standby mode and that the cpu usage was high ( due to chrome browser streaming the music)

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There are known problems with chrome streaming audio.

Yes, Chrome can experience memory leaks, which can cause the music player to crash. Here are some common causes of memory leaks in Chrome:

• Event listeners: Forgetting to remove event listeners after a DOM element is detached
• DOM element references: Unintentionally capturing references to DOM elements during closures 

To fix memory leaks in Chrome, you can use the Memory panel in Chrome DevTools to create a snapshot and identify detached DOM trees: 

1. Open DevTools 
2. Open the Command menu by pressing Command + Shift + P on macOS or Control + Shift + P on Windows, Linux, or ChromeOS 
3. Type memory, select Show Memory, and press Enter 
4. Select the Heap Snapshot radio button and press Take Snapshot 
5. Select the snapshot from the HEAP SNAPSHOTS panel on the left
6. Type Detached in the Class filter textbox 
7. Expand the carats to investigate a detached tree 
8. Focus on the yellow nodes, which have direct references from JavaScript code 
9. Fix the code so that the yellow node isn't alive for longer than necessary 

To reduce Chrome's RAM usage, you can also try closing tabs and extensions you aren't using, and disabling unnecessary Chrome features like preloading and prediction

Try a different audio player

Chrome can play music in a few ways: 

• Play music in a tab

  Open Chrome, play music in a tab, and then use the Media control in the top right corner to pause, skip, or go back to the tab 
• Cast audio to a speaker

  Use Chromecast Audio to stream audio from the internet to a speaker system on the same Wi-Fi network 
• Cast media to a Google Nest speaker

  Cast media from Chrome to a Google Nest or Home speaker or display 
• Use the Enjoy Music Player app

  This app can query audio files in Google Drive and play music on a Chrome tab 
• Use the Audio Player extension for Google Slides

  This extension supports a variety of audio codecs and can play multiple audio files sequentially 
• Use Quick Settings on a Chromebook

  Select the time at the bottom right of the screen to pause, play, or skip tracks 

Chrome Music Lab is a website that offers experiments to learn music, explore connections between music and other subjects, and make and share songs

[dzagoraios]

I don't think that the problem is related to chrome but to an audio driver issue. The crashes happen while using chrome because it is the browser I use for radio streaming. If the speakers start playing distorted sound, even if I stop the chrome player and use another app or simply try to adjust the system volume it produces the same distorted sound, so this affects all the sounds produced by the system and any app

[BeemerBiker]

All I can think of is to bring up the task manager and monitor memory resources and the number of threads the app is using;.

This will show if there is a memory leak.

Overheating can also cause a failure like you describe.

Coretemp is a good temperature monitoring app.