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‎08-24-2025 12:28 PM - edited ‎08-24-2025 12:42 PM

HP Recommended

I bought a HP 255 G10 (with an AMD Ryzen CPU). I bought a Windows 11 license from a different source (all legal, don't fear). Now when I am booting Windows 11 installation media on the notebook, the installer complains pretty early (practically the first thing it does after the Windows logo) that storage drivers are missing. There is no way to skip this dialog. The dialog offers me the option to search drivers on some USB stick I could attach, but I don't know where to get the drivers.

 

A couple of observation:

 

1. My wife got a practically identical notebook that had Windows preinstalled. Also on this notebook the windows installation media flag a missing driver and cannot progress beyond this point.

 

2. Plugging in a USB network adapter doesn't make any difference.

 

3. The support page (https://support.hp.com/us-en/product/details/hp-255-15.6-inch-g10-notebook-pc/model/2101595264?sku=B...) doesn't show any drivers that remotely look like storage drivers to me.

 

Where can I obtain the missing drivers?

 

 

 

 

 

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1 REPLY 1

‎08-24-2025 12:46 PM

HP Recommended

A side note: Linux works totally fine on this notebook (as it does on the other one), so I think the hardware is OK.

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