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‎06-12-2025 10:46 AM

HP Recommended
Product: HP 250 15.6 inch G9 Notebook PC (511V0AV)
Operating System: Microsoft Windows 11

Hello,

I am using an HP 250 G9 and recently upgraded the device with 16GB of RAM and a 1TB SSD, both of which are officially supported.

After a Windows security update (RollupFix~26100.4061.1.18) installed automatically on June 12, 2025, the built-in keyboard stopped working completely at the Windows login screen. I could only use an external USB keyboard,the on-screen keyboard wasn't working either.

I booted into the recovery environment and used DISM to manually uninstall the update:

dism /image:C:\/removepackage/PackageName:Package_for_RollupFix~31bf3856ad364e35~amd64~~26100.4061.1.18  After this, the keyboard worked normally again.

However, Windows keeps reinstalling the same update automatically, breaking the keyboard every time.

This appears to be a compatibility issue between this specific Windows update and the keyboard firmware or drivers on the HP 250 G9. I would like to report this so HP can investigate and possibly release a fix or updated driver/BIOS that resolves the issue.

Please let me know if there's an official fix

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