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ashinde
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Support lifecycle for Laptops

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Hi, I have few questions regarding lifecycle of Notebooks.

 

What is standard support policy for Laptops?

After product is released when product gets retired or End of Sale?

After product is retired how long product is supported by HP (Free Support)?

 

Kinldy provide me the info.

Thank you!

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IT_WinSec
Level 15
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Hello,

 

Thank you for posting in the HP Support Community.

 

There is no public standard information. The support may vary for different models and countries. I am not employed by HP and the data is based on my personal observations, I cannot guarantee it is 100% acurate.

 

Generally speaking, the free guaranteed support is within the active warranty period.

Additional support (certain updates, drivers, etc) may be up to few more years after the initial free support.

 

  • In-warranty support is free.
  • Out of warranty service by HP or HP Authorized Service Centers is usually paid.
  • Out of warranty advice and support here in the Community and social media is free.

 

Free support is provided indefinitely via social media and here (the Community).

Very old PCs or printers may not be serviced or supported due to old technology and lack of such parts.

 

Hope this helps.

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IT_WinSec
Level 15
Level 15
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Some additional info - you have posted in the Business section of Notebooks forum.

 

Business class products of HP are very high quality products and they last long.If you purchase new business class device today, chances to have it serviced are very low.

 

I still have one extremely old Compaq desktop PC (~20 years old) working. I have one 10-year old Elitebook which is perfectly fine (somewhat slow now due to technology being old, but still working with new battery).

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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