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marco100
Level 1
4 4 0 3
Message 21 of 23
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HP Recommended

Registered just to reconfirm how RIDICULOUS this problem is.

 

I've just received this freaking laptop from my company, and I had a headache after 10 minutes. Immediately requested an RMA, no discussion.

 

I can 100% confirm: machine totally UNUSABLE with or without privacy "feature" disabled, unless connected to an external monitor (which is nothing short of laughable for a laptop of this price range, isn't it?).

 

Why HP keeps denying the problem is truly beyond me. This is clearly a design or production flaw, and unfortunately shows that a once great PC company is now gone for good. Go buy somewhere else.

AmandaMcC
New member
1 1 0 0
Message 22 of 23
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HP Recommended

Hello,

 

I have had the same issue all day: I tried putting my SureView on for the first time and it only minimised how bright I could make my screen. I tried pressing fn+f2 and also fn+p as directed, however, I was stuck on SureView. I had been researching this for literally hours with only the same advice: press fn + f2/P when I stumbled upon the solution by accident.

 

You DO NOT press FN at all. You ONLY need to press F2. This is clearly a major communication problem from HP, but the laptop  does work.

 

If anyone else has this problem I hope it has solved it. Again, only press the F2 key. Do not use the FN key.

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marco100
Level 1
4 4 0 3
Message 23 of 23
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HP Recommended

Hi Amanda,

no, this does NOT solve the issue.

 

We have all tried our utmost to make this freaking issue disappear or be somehow mitigated, to no avail.

It can definitely be concluded that this "feature" (paid on top, ironically, which adds insult to injury) is a major HW flaw and as such cannot be fixed (and HP was shockingly of no help...).

 

On a side note, my laptop is being RMA-ed, and the same is happening in other companies having disgracefully ordered this super expensive brick, which no employee would ever accept.

 

RS

 

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