cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
RickA
Level 3
32 18 1 0
Message 1 of 1
347
Flag Post

SureClick Initialization problem

‎05-31-2020 10:43 PM - edited ‎05-31-2020 10:45 PM

HP Recommended
Product: Zbook
Operating System: Microsoft Windows 10 (64-bit)

I bought a new Zbook and have been setting it up.  It asked me to enable SureClick, so I did.  It then wanted me to reboot which I did.  When it came back up, after a while, it said it couldn't initialize and I should go to support and click initialize.  I did this on the control panel. It says intializing.  The process Br-init-o.exe uses a lot of CPU for quite a while.  Then it slides in a message box that says HP Sure Click Initialization Error.  There are six different Brxxx processes running and Br-init-o.exe is gone. 

 

What is the problem?  Why won't it initialize? 

 

My version is 4.1.9.1290.

 

(1)
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation