• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎06-26-2022 03:17 AM - last edited on ‎06-26-2022 06:24 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I am using the Thunderbolt Dock 120W G2 on an Elitebook x360 1030 G3.

 

When connecting my Samsung 4K TV screen to the dock, using either one of the display port connectors with a DP-2-HDMI cable, the image quality is really bad, compared to using the HDMI connector from the notebook itself.

 

I tried different cables and even ordered a new DP-2-HDMI cable to eliminate the cable as the reason for the bad quality.

 

Is there any trick to bring the image quality from display port to the same level as from the direct HDMI connection?

 

thanks for any help !

 

 

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.