Tech support/scammer selling hacking software/warranty not honored

[brewersfan]

I'm frustrated to no end. I had an HP officejet printer that canceled printing. I  reached out to tech support and suddenly was thrust into a five hour tech situation with a gentleman from India trying to convince me to buy Azure Network hacking software at $299.99 a year (I have my credit card and banking companies on alert just in case he tries to charge me). He told me my printer was not under warranty and to buy a second printer.

Fast forward--new printer arrived on Tuesday, July 30th--new HP OfficeJet 8015 e arrives. I set it up but it will not connect to HP Smart instant ink account. No matter what; I was again on tech support for hours troubleshooting, rebooting multiple times, trying different wifi connections. Nothing IS RESOLVED. I have put through at least 3 claims which get closed 12 hours after they're opened. 

Right now, I'm stuck in instant ink for the other printer (the one under warranty) and I can't get the  new one set up for instant ink. IF HP doesn't resolve this situation (without me losing 10 hours of time), 
Any tips on how to resolve this without dying on HP tech support (or get this escalated up the chain?). 

[Dragon-Fur]

@brewersfan 

Welcome to the HP English Community --

I will forward your message to the attention of our Moderator group.

There is no "up the chain" until what ever has happened is sorted.

======================================================

Comments / Fraud Check / Request for Review

I don't know where you landed or with whom you were communicating.

There is a very high probability that you were never (not once) speaking with anyone from HP.

RED Flag

HP would not hand you off to to scammer who wants to sell you anti-hacking software.

NOT.

HP Support does not sell printers.

Not sure about next steps - from the outside looking in, it might be a mess.

If you are happy to have a second printer,

If the printer was actually a sealed-new-in-box and you want it on your network,

And

If you want for any reason to move the Instant Ink Subscription from one printer to another, you can do that.

=== --- === --- === --- === --- ===

READ – Be Informed – Be Aware

 HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

 HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

=== --- === --- === --- === --- ===

Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

• Our HP Community is a peer-to-peer user group.
• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
• The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

• HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

• Be wary of any posted messages in the Community containing phone or email links – these are likely scammers who mean you harm.

• Please do not post any personal information in the Community.  We are a public resource.

HP Support  HP World-Wide Support

In-Warranty product case submission

Select your region and follow the prompts

NOTE:  HP Instant Ink has separate hours and a separate contact:  HP Instant Ink Support

= = = = = = = = = = = = = = = =

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"