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08-01-2021 03:20 AM
Product: HP ZBook Studio x360 G5 Convertible
Operating System: Microsoft Windows 10 (64-bit)
My display came off the lid on its own. I carefully pressed it again. What should I do? Repairing it yourself voids the warranty, says HP. Sending it in would take 2 months again - speaking from experience - the display was changed last time due to halos on the display. I haven't had any contact with HP Business Support for over a month, which bordered on crime. Who has already been able to gain experience with it?
Wty: HP HW Maintenance Offsite Support
1 REPLY 1
08-02-2021 07:02 AM
Thank you for posting on the HP Support Community.
Apologies for all the inconvenience
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now.
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
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