Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 2
Flag Post

The display has come off the lid

HP Recommended
HP ZBook Studio x360 G5 Convertible
Microsoft Windows 10 (64-bit)
My display came off the lid on its own. I carefully pressed it again. What should I do? Repairing it yourself voids the warranty, says HP. Sending it in would take 2 months again - speaking from experience - the display was changed last time due to halos on the display. I haven't had any contact with HP Business Support for over a month, which bordered on crime. Who has already been able to gain experience with it?
Wty: HP HW Maintenance Offsite Support
HP Support Agent
HP Support Agent
6,196 6,194 273 345
Message 2 of 2
Flag Post
HP Recommended



Thank you for posting on the HP Support Community.


Apologies for all the inconvenience


Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 


I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation