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Danny-K
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Flag Post

The fingerprint reader does not recognize the fingerprint the fingerprint reader does not recognize

‎10-10-2021 01:39 PM - last edited on ‎10-10-2021 02:38 PM by Moderator

HP Recommended
Product: HP Elite x2 1012 G2
Operating System: Microsoft Windows 10 (64-bit)

I have a tablet HP Elite x2 1012 G2 , I decided to reset it and restore windows 10. During the reset I had to unlock my finger because I forgot to turn off the fingerprint reader. After the reboot, when it started and worked, I turned it off. Unfortunately, after starting, the reader does not recognize my finger and in no way I can start it or even go to the bios. The password that I set up so that it would be lost, I don't remember it completely and I can't find it anywhere. Is there any way to turn on the tablet and reset the fingerprint reader and password?

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MarcusC
Moderator
Moderator
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Message 2 of 2
Flag Post

‎10-10-2021 02:38 PM

HP Recommended

hey @Danny-K 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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