• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
EliteDisplay E243m
Microsoft Windows 10 (64-bit)

I can't get my HP notebook to  pick up the camera on my EliteDisplay E243m when it is closed . I have tried download the drivers for the E243m and switching the camera off on the notebook but it still doesn't pick up the camera on the E243m monitor. The audio on the monitor is fine as is the screen .

Any help would be appreciated. thanks ..

2 REPLIES 2
HP Recommended

Hello

 

you must connect the E243m to notebook via USB in order to use the webcam

did you use the USB cable provided with E243m ?

 

bye

HP Recommended

Perfect , thank .. 😊

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.