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bananacy
Level 3
33 20 2 6
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These items cannot be monitored with the current version (3.1) of the Sure Run Agent'

HP Recommended
Zbook create g7
Microsoft Windows 10 (64-bit)

Hello,

 

I have Sure Run installed but in the sidebar i get this notice:

Some items cannot be monitored with the current version (3.1) of the Sure Run Agent

Similar to this: 

https://support.hp.com/lt-en/document/c07055658

 

But my version is latest and don't know what to do.

 

/J

9 REPLIES 9
TryToDoMybest
Level 8
898 888 86 171
Message 2 of 10
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Hello

 

do you mean you installed SP112596 release notes and yo still get the message , even with latest BIOS ?

 

bye

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bananacy
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33 20 2 6
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Thanks, that SP is older and won't install , check the versions. VERSION: 2.0.16.1

I have 3.0.3.1, so the above 'fix' won't install

And yes latest Bios

 

THIS ISSUE: https://support.hp.com/lt-en/document/c07055658

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TryToDoMybest
Level 8
898 888 86 171
Message 4 of 10
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Hello

 

there are two other softpaqs to try

sp102473 HP Sure Run 3.0.3.1 and sp112815 HP Sure run 3.0.4.1 (so newest)

I would try directly latest.

https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112473.exe

https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102473.html

 

https://ftp.hp.com/pub/softpaq/sp112501-113000/sp112815.exe

https://ftp.hp.com/pub/softpaq/sp112501-113000/sp112815.html

 

Let us know if this solve.

 

bye

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bananacy
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Thank you, i install 3.0.4.1 and will wait and see if i get the message.

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bananacy
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Still seeing notifications...

 

Capture.PNG

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TryToDoMybest
Level 8
898 888 86 171
Message 7 of 10
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Hello

 

Did you check what is written in the HP Sure Run portion of "Windows Event Log" ?

 

The items selection I see in the picture, was set by default or did you enable some items that were not selected by default ?

 

bye

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bananacy
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***from log viewer***

These items cannot be monitored with the current version (3.1) of the Sure Run agent:
Security Accounts Manager
Base Filtering Engine
Cryptographic Services
Software Protection
WLAN AutoConfig
Extensible Authentication Protocol
Firewall
Remote Assistance
Remote Desktop
Remote Procedure Call (RPC)
RPC Endpoint Mapper
Group Policy Client
Windows Installer
Task Scheduler
DCOM Server Process Launcher
Windows Event Log
Volume Shadow Copy
HP Client Security Manager
HP Sure Start
HP Sure Recover
HP Sure Sense
Windows Security Center
Antivirus
User Account Control (UAC)
Data Execution Prevention
User Accounts
Secure Boot

**********

 

Settings are default, i didn't touch them.

bananacy_0-1632994529343.png

 

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TryToDoMybest
Level 8
898 888 86 171
Message 9 of 10
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Hello

 

for my understanding, BIOS has an integrated agent, then there is a software agent running in Windows. both must be aligned. which is the BIOS version of your computer Zbook Create G7 ?

 

Bye

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bananacy
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Latest bios as far as i know.

 

 

bananacy_0-1633006272359.png

 

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