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09-18-2021 07:00 AM
Product: Zbook create g7
Operating System: Microsoft Windows 10 (64-bit)
I have Sure Run installed but in the sidebar i get this notice:
Some items cannot be monitored with the current version (3.1) of the Sure Run Agent
Similar to this:
But my version is latest and don't know what to do.
9 REPLIES 9
09-28-2021 05:33 AM - edited 09-28-2021 05:36 AM
Thanks, that SP is older and won't install , check the versions. VERSION: 18.104.22.168
I have 22.214.171.124, so the above 'fix' won't install
And yes latest Bios
THIS ISSUE: https://support.hp.com/lt-en/document/c07055658
09-28-2021 06:34 AM
there are two other softpaqs to try
sp102473 HP Sure Run 126.96.36.199 and sp112815 HP Sure run 188.8.131.52 (so newest)
I would try directly latest.
Let us know if this solve.
09-30-2021 03:36 AM
***from log viewer***
These items cannot be monitored with the current version (3.1) of the Sure Run agent:
Security Accounts Manager
Base Filtering Engine
Extensible Authentication Protocol
Remote Procedure Call (RPC)
RPC Endpoint Mapper
Group Policy Client
DCOM Server Process Launcher
Windows Event Log
Volume Shadow Copy
HP Client Security Manager
HP Sure Start
HP Sure Recover
HP Sure Sense
Windows Security Center
User Account Control (UAC)
Data Execution Prevention
Settings are default, i didn't touch them.
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