cancel
Showing results for 
Search instead for 
Did you mean: 
beginner_
New member
1 0 0 0
Message 1 of 2
1,205
Flag Post

Thunderbolt dock G2 Fimware Update: Displayport hub failed

HP Recommended
Thunderbolt Dock G2
Microsoft Windows 10 (64-bit)

I tried to update the docks firmware and it worked except for 1 item, the displayport hub.

 

I get an error:

 

Installation failed. product id not match (0x00000190)

 

All other points completed successfully.

 

Any advice?

1 REPLY 1
jernejs
Level 1
3 2 1 1
Message 2 of 2
Flag Post
HP Recommended

DisplayPort hub can often be updated only if a DisplayPort monitor is connected.

Tags (1)
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation