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‎03-27-2023 10:11 AM

HP Recommended
Product: HP ProBook 445 G7 Notebook PC (7RX17AV)
Operating System: Microsoft Windows 11

Hello,  I just got this HP Probook used.  Awesome shape, still has a few months on warranty.  My touchpad doesn't always register clicks (left single click).  If I keep clicking it will eventually work, but it's pretty weird.  I have already played with touchpad sensitivity settings and I downloaded the bios/drivers update thing.  

 

Everything went as planned with that except I got this error:


HP Support Assistant
SP136727		HP Support Assistant9.12.43.0FailNot compliant for SSM. Silent install not supported.

 

I have no idea what else to do.  Any ideas? Thanks!!

Jen

Category:
2 people had the same question
3 REPLIES 3

‎04-17-2023 11:52 AM

HP Recommended

I have the same problem. It started at first shortly after buying the laptop, I then replaced the touchpad through warranty and that solved the problem. Now one year later the same issue occurs again but this time outside warranty 😞

1 person found this reply helpful
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‎04-17-2023 04:34 PM

HP Recommended

Oh no!!!  That's awful.  Are you going to get the touchpad replaced again? I am so sorry!  This worries me now too 😞 Thanks for replying.

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‎04-20-2023 06:38 AM

HP Recommended

Well I guess I don't really have a choice unless the HP support team would provide a different solution here?! (wink) 

Good luck! 

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