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- Touchpad problem with ZBook 15

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06-03-2021 10:35 AM
Periodically when my laptop goes into screen saver and the screen locks the pointer dissappears and the touchpad becomes unresponsive. If I use the stick the pointer reappears and using it and a button I can click on menu items but the touchpad does not work. Looking at the settings page the touchpad is still enabled. I can turn it off then on still no response from the touchpad. Only a full restart will bring the touchpad back to life. This happens randomly not always but forces a reboot which is annoying. Any ideas I have updated drivers and the BIOS and it still continues to happen
BIOS Ver / date HP Q70 Ver. 01.15.01 4/29/2021
Windows 10.0.19043 Build 19043
06-05-2021 07:34 AM
disable the screen saver and then go to settings>update&security then troubleshooting in right hand side go to advanced troubleshooting>power> run the troubleshooting and check whether the issue persist or not