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‎08-07-2023 02:57 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Wife's CPU will not print any more. Has a driver (9010 OfficeJet Pro 9010 Series) I find under settings>Printers that ends in PCL-3. That ending SEEMS to not let printer work. My CPU printer ends with B962EE and it works fine. Suggestions?

1 REPLY 1

‎08-10-2023 01:32 AM

HP Recommended

Hi @JeffreyRio,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

You might try using a UPD (universal print driver). You can find it at this link below, select the pcl 6 UPD. Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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