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‎04-28-2022 09:49 AM - last edited on ‎05-02-2022 06:32 AM by Retired

HP Recommended
Product: HP Thunderbolt Dock 120W G2
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have recently received a new laptop and thunderbolt dock (April 2022) all the dock functions work but my monitor is not being recognized.  

 

 HP ZR2240w 21.5-inch LED Backlit IPS Monitor
 HP Thunderbolt Dock 120W G2
 HP EliteBook 850 G8 Notebook PC (1G1X8AV)

 

The dock does recognize the monitor when used with my older HP EliteBook 850 G5. 

Thanks for your help.

 

Category:
10 REPLIES 10

‎04-28-2022 10:03 AM

HP Recommended

The Thunderbolt Dock 120W G2 dock actually doesn't take HDMI cables - it just has two DisplayPort ports and one VGA. So my final solution is to plug HDMI directly into my EliteBook and have the other monitor (which is using the DisplayPort standard) connected via the Thunderbolt dock (the dock is still my source of Power/PSU and my keyboard and mouse are connected through here).

 

You can try this fix and see if it works.

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‎04-28-2022 10:23 AM

HP Recommended

Hello

 

I don't have such monitor.

I have TB Dock G2, 840 G5 and 840 G8. I have a 4K monitor connected via DP port to the docking.

 

Monitor works fine with both 840 G5 and G8.

 

Check if in monitor setting you can play with DisplayMode 1.1 or 1.2 and see if something happens.

 

bye

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‎04-28-2022 10:26 AM - edited ‎04-28-2022 10:27 AM

HP Recommended

Hi @jrhoads88 

 

try installing the following driver DisplayLink.

 

https://ftp.hp.com/pub/softpaq/sp113501-114000/sp113541.exe 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎04-28-2022 11:50 AM

HP Recommended

Hello Resistencia, thanks, I downloaded, installed the driver and rebooted, still no display on the monitor

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‎04-28-2022 12:02 PM

HP Recommended

hello todoyourbest,

 

The display settings in my laptop don't recognize the monitor, so I don't have the choice for display 1 or 2.  I'm using the VGA port on the dock

 

Thanks

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‎04-28-2022 12:41 PM

HP Recommended

Hello, tomorrow I will try to connect a monitor to VGA port and see what happens with 840 G5 (with Win10) and 840 G8 (with Win 11)

 

bye

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‎04-28-2022 12:45 PM

HP Recommended

Verify   if is update the BIOS

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitebook-850-g8-notebook-pc/38226197/... 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎04-28-2022 01:22 PM

HP Recommended

Thanks, I checked an I have the most current BIOS version

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‎04-29-2022 12:15 AM

HP Recommended

@jrhoads88 

 

You say NEW MACHINE, what is it ?

 

Regards

BH
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