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04-28-2022 09:49 AM - last edited on 05-02-2022 06:32 AM by JessikaV
Hello, I have recently received a new laptop and thunderbolt dock (April 2022) all the dock functions work but my monitor is not being recognized.
|HP ZR2240w 21.5-inch LED Backlit IPS Monitor|
|HP Thunderbolt Dock 120W G2|
|HP EliteBook 850 G8 Notebook PC (1G1X8AV)|
The dock does recognize the monitor when used with my older HP EliteBook 850 G5.
Thanks for your help.
04-28-2022 10:03 AM
The Thunderbolt Dock 120W G2 dock actually doesn't take HDMI cables - it just has two DisplayPort ports and one VGA. So my final solution is to plug HDMI directly into my EliteBook and have the other monitor (which is using the DisplayPort standard) connected via the Thunderbolt dock (the dock is still my source of Power/PSU and my keyboard and mouse are connected through here).
You can try this fix and see if it works.
04-28-2022 10:23 AM
I don't have such monitor.
I have TB Dock G2, 840 G5 and 840 G8. I have a 4K monitor connected via DP port to the docking.
Monitor works fine with both 840 G5 and G8.
Check if in monitor setting you can play with DisplayMode 1.1 or 1.2 and see if something happens.
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