Two drivers missing for EliteBook 840 G10

[Tony_Czar]

Unable to locate two drivers as shown in image:

 

Here's the system configuration:

Thanks.

[resistencia]

Hi @Tony_Czar 

install the following drivers

https://ftp.hp.com/pub/softpaq/sp151501-152000/sp151701.exe

https://ftp.hp.com/pub/softpaq/sp151501-152000/sp151616.exe

This is for the bluetooth, the other drivers I think are from some smartphone that has connected

[Tony_Czar]

Thank you for this suggestion.  As recommended, I uninstalled the drivers for Bluetooth and my smartphone and then installed those two patches.  While both Bluetooth and smart phone devices reappeared, unfortunately,there was no improvement in Device Manager.

[resistencia]

you can enter in the driver detail and copy the hardware ID here

[Tony_Czar]

Thank you for your continued interest.  In both cases system tells me no driver is installed so there are no details to show.

[resistencia]

you have to click on the unrecognized driver and then in the details tab click and there in the drop down menu select the hardware ID and copy it here.

[Tony_Czar]

Thanks.  Here's the scoop-

BT Sideband device:

     INTELAUDIO\CTLR_DEV_51CA&LINKTYPE_03&DEVTYPE_00&VEN_8086&DEV_AE30&SUBSYS_8B41103C&REV_0001

Digital microphone device:

     INTELAUDIO\CTLR_DEV_51CA&LINKTYPE_02&DEVTYPE_00&VEN_8086&DEV_AE20&SUBSYS_8B41103C&REV_0001

Interesting.  The same.

EDIT:  One hour later...

I googled the result and up came Driver Fusion.  Researched it, seemed OK, bought it, allowed it to do its thing.  Device Manager is now clean!  I don't know yet if my system is fully functional, but at least Device Manager is happy.  We shall see.