• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎05-30-2024 04:38 AM - last edited on ‎05-30-2024 01:26 PM by Retired

HP Recommended
Hi,

the firmware update to Type Docks Firmware and Driver Version:01.00.10.00 Rev A has ended with an error message: 
Install failed. One or more firmware failed to install.

 

Notebook I used for the firmware update: HP EliteBook 845 14 inch G9 Notebook PC

Docking Station: HP USB-C Dock G5 Essential  (SN: [Personal Information Removed])

 

After the failed update, the network, USB, HDMI and DisplayPort no longer work. Only the power supply still works.

 

How can I recover the Docking Station?

 

Thanks

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.