• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎06-01-2024 12:26 PM

HP Recommended
Product: USB-C Dock G5

Brand new G5 docking station does not appear to be receiving power. When plugged in the light on the bottom of the dock does not turn on. I have tested that the charging cable itself works. When the charging cable is plugged directly into my laptop my laptop charges. II have tried unplugging and re-plugging the charging cable, but nothing changed. Is there anyway to fix this or is this docking station a dud?

Category:
1 person had the same question
1 REPLY 1

‎06-01-2024 03:17 PM

HP Recommended

@shanep42 

 

I don't know why HP puts the light at the bottom, sounds like we do not need it. Any way, please return it and get a replacement.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.