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‎08-14-2025 02:19 PM - edited ‎08-14-2025 02:24 PM

HP Recommended
Product: HP USB-C Dock G5
Operating System: Microsoft Windows 11

My HP USB-C Dock G5 restarts intermittently causing network, displays (connected to two display ports) to disconnect and reconnect.
It is connected to a HP ZBook Fury 16 G10 Mobile Workstation PC.
Has anyone else observed the same behavior?

5 REPLIES 5

‎08-14-2025 02:26 PM

HP Recommended

Hi @warunapww 

 

Check in Device Manager that power saving is unchecked on the USB ports.

 

1.jpg

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‎08-14-2025 03:33 PM

HP Recommended

Thanks. I'll try this for few days and see if it will solve the problem

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‎08-18-2025 09:11 AM

HP Recommended

I unchecked the power saving setting for all the USB ports since I cannot figure out exact one.
But the issue is still happening. 


Just to be clear, I have connected the dock to a network cable, two Asus ProArt PA248Q displays through the display ports. 

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‎08-25-2025 01:18 PM

HP Recommended

I connected the network cable directly into the laptop. Now only the displays are connected to the docking station. Still displays get reconnected time to time.

Are there any specific setting I need to change/set in the displays to fix the dock issue?

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‎08-25-2025 01:42 PM

HP Recommended

No, it should work without updates, but remember that if you use two monitors, you should not use the notebook on battery power; it must be connected to the power supply using the AC adapter.

 

Check the update

.

HP USB-C G5 Essential Dock Software and Driver Downloads | HP® Support

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