USB-C dock Incompatibility with HP ProBook 465 G11

[Giac0]

I have the same problem with a 445g11 and the HP Dock G5 docking station.

Version 1.0.22 works with all hardware types.
Versions 1.0.23 and 1.0.24 do not work with a 445g11 (latest BIOS installed).

I opened a ticket with HP to report the bug, as it's documented on the HP website for this laptop model.
Support's response: it's an incompatibility problem since the same game has the same problem.

In the meantime, they've fixed it on their website.
They've updated the 445g11 drivers page to G5 dock firmware version 1.0.22.0.
HP ProBook 445 14 inch G11 Notebook PC Software and Driver Downloads | HP® Support

While for 445 g10, G5 dock firmware version 1.0.24.0
HP ProBook 445 14 inch G10 Notebook PC Software and Driver Downloads | HP® Support

They are aware of the bug, we just have to wait for version 1.0.25.0  🙄

[DSR12492]

We are having similar issues with the Probook 445 G11 and the G5 Dock. We discovered the issue started happening with the version 1.0.23 (1.0.24 too) and have reverted back to 1.0.22 for certain users. We also discovered that if we do not update the BIOS out of the box and it stays on version 1.01.03 or older, the laptop works fine with docks that have been updated. If you do update the BIOS and decide the downgrade it back to version 1.01.03, it will not fix the issue. I'm not exactly sure what the BIOS (and firmware) update affects but it doesn't get reversed with an older version.

This has been on going since at least March of this year and it's been a pain to deal with when it affects a remote user. We're not expecting them to have an intel-based machine lying around to run the downgrade of the dock firmware.