USB C port on HP Spectre 15-df0002tx stopped working

[Mihail1]

USB C port on HP Spectre 15-df0002tx stopped working; how can I troubleshoot; product is still in warranty - should I raise a support case.

[The_Fossette]

@Mihail1,

Welcome to the HP Support Community!

I reviewed your post and I understand that the type C port on the computer is not working.

Don’t worry, I assure you I will try my best to get this sorted.

Have you tested the port with different devices?

Meanwhile, I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, then I recommend you run a test on the port following the steps in the below article.

https://support.hp.com/in-en/document/c04499777

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!