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Mihail1
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Message 1 of 2
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USB C port on HP Spectre 15-df0002tx stopped working

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HP Spectre 15-df0002tx
Microsoft Windows 10 (64-bit)

USB C port on HP Spectre 15-df0002tx stopped working; how can I troubleshoot; product is still in warranty - should I raise a support case.

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Mihail1,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the type C port on the computer is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you tested the port with different devices?

 

Meanwhile, I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then I recommend you run a test on the port following the steps in the below article.

 

https://support.hp.com/in-en/document/c04499777

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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