• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Locked

‎11-04-2019 01:55 PM

HP Recommended
Product: HP Spectre 15-df0002tx
Operating System: Microsoft Windows 10 (64-bit)

USB C port on HP Spectre 15-df0002tx stopped working; how can I troubleshoot; product is still in warranty - should I raise a support case.

1 REPLY 1

‎11-07-2019 03:26 AM

HP Recommended

@Mihail1,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the type C port on the computer is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you tested the port with different devices?

 

Meanwhile, I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then I recommend you run a test on the port following the steps in the below article.

 

https://support.hp.com/in-en/document/c04499777

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.