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HP Recommended
HP 255 G8 Notebook PC (347S4AV)
Microsoft Windows 10 (64-bit)

Hi,

I'm using a wireless kb and mouse (Logitec) with my HP255-G8.My problem is that the laptop doesn't wake up! with my wireless kb and mouse. I've tried regular solutions but the problem exists. The"allow this device to wake.."is grayed out. I guess it should be enabled in bios, but I can not find it there.

any one can help  ?

7 REPLIES 7
HP Recommended

@Nik255 

 

I'm using a set of Logitech MK700/MK710 keyboard and mouse and my setup:

 

       kbmouse.png

 

It works. Hope this helps.

 

Regards.

BH
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HP Recommended

Thanks for your comment Banhien,

The problem not solved yet, I found that the problem only exists when I'm using battery instead of AC. When I sleep the laptop on battery, the USB ports are turned off so the dongle cannot sense anything from mouse or KB to wake up. I have tried "not allow the pc to turn off the device" for all of my USB ports, also I have disabled "USB selective suspend setting" in power options.

But the issue exists yet.

HP Recommended

 


@Nik255 wrote:

"not allow the pc to turn off the device" for all of my USB ports, also I have disabled "USB selective suspend setting" in


@Nik255 

 

That means you have to keep USB ports awake on battery. This option would consume more battery power.

 

Regard.

BH
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That's right, power consumption is not much important to me, by the way I don't know how to keep USB ports awake on battery.

Can you help ?

HP Recommended

@Nik255 

 

When machine is on battery, please use Device Manager, under Human Interface Devices you should see Logitech USB Input Device and do the same under Power Management tab

 

Regards.

BH
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HP Recommended

dear Banhien

That's grayed out in HID's too 🤔

WhatsApp Image 2022-12-20 at 2.02.01 PM.jpeg

HP Recommended

@Nik255 

 

That could be something to do with Windows - Not HP machine

 

Regards.

BH
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